Privacy, in plain language.

Scope of this notice

This notice applies when you browse this website, follow its links, or contact MunicipalLens about a demonstration, portal sign-in help, accessibility, or another website-related question. A municipality’s use of a MunicipalLens product, including any processing of municipal or case-level data, is outside this website notice and is governed by the applicable written agreements, instructions, and notices.

Information you choose to provide

You may provide your name, work email, municipality, role, jurisdiction, approximate short-term rental program size, topics of interest, and a message. Please do not include personal information about residents, property owners, guests, complainants, or other people, or any listing-, permit-, complaint-, inspection-, or case-level municipal data in a website inquiry.

How the website inquiry forms work

The demo-request and contact forms send the information you enter to Formspree, a form-processing provider, for delivery to MunicipalLens. Formspree and relevant hosting or network providers may process the submission and standard technical request information to provide and protect that service.

Appearance preferences

If you choose an appearance setting, the website saves that preference in your browser’s local storage so it can be used on later visits. The saved setting is not sent with an inquiry. You can change it with the appearance controls or remove it by clearing this website’s browser data.

Technical information

Like most websites, hosting and network providers may process standard request information needed to deliver and protect the site, such as an IP address, request time, requested page, referrer, browser or device information, and diagnostic or security events. The exact information available can depend on the hosting configuration and the visitor’s network.

How website information may be used

• Respond to your inquiry and arrange an appropriate follow-up.
• Respond to portal sign-in support questions from authorized users.
• Operate, secure, diagnose, and improve the public website.
• Maintain business records and meet applicable legal obligations.

Sharing

Website information may be handled by service providers that support hosting, security, email, and business operations, subject to their roles and applicable arrangements. It may also be disclosed when reasonably necessary to comply with law, protect rights or safety, or complete an organizational transaction. We do not present website inquiry information as public municipal data.

Retention

Product inquiries, contact messages, and related business records are kept only as long as reasonably needed for the inquiry, the relationship, security, recordkeeping, and applicable legal obligations. Retention periods can vary with the context and any municipal requirements.

Your choices

You can browse without using the inquiry forms. Depending on where you live, you may have rights concerning personal information, subject to verification and applicable exceptions. To ask a privacy question or make a request, use our contact form.

Security and external links

Reasonable safeguards are important, but no website, network, or email system can be promised to be completely secure. This website may link to third-party sites. Their operators are responsible for their own content and privacy practices.

Changes to this notice

This notice may change as the website and its supporting services evolve. The date above will be updated when the notice is revised.